Privacy policy

Who we are

OpenSet is operated by , . The person in charge of the protection of personal information is , reachable at .

What we collect and why

Account: email address (sign-in and verification code), display name, date of birth (to confirm you are 18 or older and, if you opt in, to apply age ranges in the meeting feature), city, province or state, country, and the first characters of your postal code (to suggest nearby courts and players).

Optional: phone number (account recovery and match reminders), club, association, level, playing preferences and goals (to personalize recommendations).

We do not collect your street address. Your device location, when you use “Near me”, is rounded to about 1 km and is not stored. To open the map near your region, our host estimates an approximate area (city or region) from your connection; this estimate is used once and is not stored.

How we use your information

To operate your account, show courts and players near you, verify contributions and keep the community safe.

With your separate consent only: to send newsletters, promotions and recommendations (courts, equipment, clubs, trips), and to show you offers from partners. You can withdraw consent at any time from your account or through the link in each message.

We do not sell your personal information. Partners receive aggregated, non-identifying statistics only, unless you ask us to share your details with a specific partner (for example, a group trip request).

Service providers and transfers outside Quebec

We use service providers to host data and send messages: Supabase (database, Canada region), Vercel (hosting), Resend (email), Cloudflare Turnstile (bot protection) and, for editorial content, Sanity. Some of these providers process data outside Quebec, including in the United States. Before any transfer, we assess the protection offered and bind each provider by contract.

Cookies and similar technologies

We use only cookies that are strictly necessary for sign-in and security. Your light or dark display choice is stored on your device only. We do not use advertising or tracking cookies. If this changes, we will ask for your consent first; any profiling or location features are off by default.

Retention

Account data is kept while your account is active and deleted within 30 days of closing it, except where the law requires longer retention. Consent records are kept as proof for the period required by anti-spam legislation.

Your rights

You can ask to access, correct or delete your information, withdraw a consent, receive your data in a structured format, or ask that information about you stop being disseminated. Write to . We reply within 30 days.

If you are not satisfied, you can file a complaint with the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada.

Age

Accounts are reserved for people aged 18 and over.

Security and incidents

Data is encrypted in transit, access is limited by role, and every sensitive action is logged. In case of a confidentiality incident that presents a risk of serious harm, we notify the affected people and the competent authorities.